Terms of Service

1. Who provides the services

Services are provided by SETTRA, trading as SETTRA ("SETTRA", "I", "we"). SETTRA is a Dubai-based private lifestyle management practice led by its founder, Natig Rashidli.

2. Services

SETTRA provides personal assistant, household management, relocation support and private event coordination services in Dubai. All services are provided on a best-effort basis and tailored to individual client needs as agreed during consultation. Where a request falls outside direct scope (for example government paperwork, property transactions or staff visas), it is coordinated with licensed partners and SETTRA remains your single point of contact. SETTRA does not carry out licensed regulated activities (such as real estate brokerage or legal advice) itself.

3. Engagement

By submitting an enquiry or booking through this website, you are expressing interest in our services. A formal service agreement is established before any paid services begin. Nothing on this website constitutes an offer.

4. Payment terms

• Monthly packages (Monthly Assist, Priority) are billed monthly in advance. The first month is payable before service begins; subsequent invoices are issued before the start of each service month.
• One-off engagements (Reset) are payable in full in advance.
• Third-party costs — vendors, contractors, bookings, deliveries, government fees — are billed at cost, with receipts and no mark-up. Where practical, larger third-party costs are confirmed with you before they are incurred.
• Invoices are payable in UAE dirhams (AED) within 7 days of issue.

5. VAT

Fees are stated exclusive of UAE VAT (currently 5%). Where SETTRA is registered for VAT, VAT is added to invoices at the applicable rate. Third-party costs are passed through as charged by the supplier, including any VAT the supplier applies.

6. Cancellation and minimum term

• Monthly Assist may be cancelled with 30 days' written notice before the end of the current paid month.
• Priority carries a minimum commitment of 3 months. After the minimum term, it may be cancelled with 30 days' written notice.
• Reset and one-off engagements: the scope and any cancellation terms are agreed in the service agreement before work begins.
• Third-party costs already incurred on your behalf remain payable.

7. Confidentiality

All client interactions, requests, and personal information are treated with strict confidentiality. I do not disclose client identities, service details, or any related information to third parties without explicit consent. A signed non-disclosure agreement is available on request.

8. Limitation of Liability

SETTRA acts as a facilitator and coordinator. While I take every care to ensure quality outcomes, I am not liable for the actions, delays, or failures of third-party providers engaged on your behalf. My liability is limited to the fees paid for the specific service in question.

9. Website Use

The content on this website is provided for informational purposes. I make reasonable efforts to keep information accurate but do not guarantee completeness. Unauthorised reproduction of website content is prohibited.

10. Governing Law

These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising from these terms is subject to the exclusive jurisdiction of the courts of Dubai.

11. Contact

For any questions regarding these terms, please contact us at info@settra.ae.